Free shipping world wide on all orders over $100

Shipping

Estimated Total Delivery time (from placement of order)

New Zealand

Free

1 – 3 days from placement from order

Australia

Free over $50 per order
Otherwise $10

3 – 7 days from placement of order

International

Free over $50 per order
Otherwise $15

 

4 – 10 days from placement of order

 

If you place your order on a business day (Monday – Friday) before 3 pm we’ll process and ship that day, otherwise, we will process within 24 hours.

Orders made over the weekend or on a public holiday, we’ll process it the following business day.

 

Important notice to international customers

We ship our products worldwide.

BeeBio Limited will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service.

Orders through our online shop are limited to end consumers. In case you are interested in re-selling or distributing our products, please contact us per email via sales@beebioskin.com

 

What if my order hasn't arrived in the estimated time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the letter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

If you have further issues with delivery of your item you can contact us

 

How to track your parcel worldwide:  

  1. You’ll find your tracking number in the email confirming your order has been dispatched.
  2. Enter this tracking number at https://www.nzpost.co.nz/tools/tracking

 

Returns

If you are unhappy with our products in any way, it can be returned or exchanged provided that it is in saleable condition. Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you.

Please complete the online Return Product Form and submit so that we can provide appropriate details for the return of the product.

 

Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately. If you wish to return your item for exchange these items need to be returned and reach us within 7 days of being received by you.

Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.