Free shipping world wide on all orders over $50

Delivery & Returns Policy

DELIVERY

 

 

Estimated Total Delivery time (from placement of order)

New Zealand

Free

 1 – 3 days from placement from order

Australia

Free over $50 per order

Otherwise $10

3 – 7 days from placement of order

International

Free over $50 per order

Otherwise $15

4 – 10 days from placement of order

 If you place your order on a business day (Monday – Friday) before 3 pm our aim is to process and ship that day, otherwise, we will process within 24 hours.

Orders made over the weekend or on a public holiday, we’ll process it the following business day.

IMPORTANT NOTICE TO INTERNATIONAL CUSTOMERS

We ship our products worldwide.

BeeBio Limited will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service.

Orders through our online shop are limited to end consumers. In case you are interested in re-selling or distributing our products, please contact us per email via sales@beebioskin.com

WHAT IF MY ORDER DOES NOT ARRIVE IN THE ESTIMATED TIME?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the letter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

If you have further issues with delivery of your item you can contact us

HOW TO TRACK YOUR PARCEL WORLDWIDE

  1. You’ll find your tracking number in the email confirming your order has been dispatched.
  2. Enter this tracking number at NZ Post tracking

RETURNS

Our goal is to fit each client with the right products suited to their skin and preferences. We provide extensive information on our website, through our Amazon reviews, blog reviews, as well as personal email consultations to help clients decide what items to try from our line. Trial/Travel sets are also available to provide the chance to sample many of our products for a low cost. We realize that despite these options that not every product is perfect for every client or that order errors can occur.  It is also important to remember that when working with a natural product without preservatives that from time to time reactions and product changes are expected.

We want you to be completely satisfied with your purchase. If there is a problem with the quality of your order or if it is not correct contact us to describe the problem and reach agreement on any return, credit, or additional changes. No goods will be accepted for return without prior authorization. Send all emails related to returns, damages, defects, and problems to natural@beebioskin.com. We will respond to your request and determine the best way to solve the problem.

BeeBio Skincare products purchased directly on www.beebioskin.com other than Trial/Travel Skincare Sets and sample sizes may be returned for up to 20 days from date of initial purchase for credit or refund. Please save the original packaging and product as you may be required to ship it back to us for your credit or refund. Any credit or refund issued beyond the original 20 days will be done solely at our discretion.

Trial/Travel Skincare Sets are returnable only if unused. Sample sizes are not returnable, as they are intended to provide a low risk opportunity to test a product.

Please pack your item for return mailing carefully if you wish it to arrive in saleable condition.

We apologise but we are unable to provide refunds, credits, or exchanges directly when BeeBio Skincare products are purchased through one of our retailers. The return policy of the retailer applies. Please refer to the retailer with whom you made your initial purchase. Any returns must go through them.

Should you purchase an item with a defect from a retailer you may report the defect directly to us if you wish for quality control purposes. We will determine what we are able to do to help, if anything, depending on the circumstances. We may still refer you back to the original retailer to make your defect based return. To receive a direct exchange on defective items purchased through our retailers you will be required to present us a copy of your initial sales receipt as your proof of purchase. Defect based exchanges that we choose to serve directly will be for exchange on the same product only, no substitutions. This type of service will be provided at our sole discretion.

We appreciate your feedback and value your comments, both critical and complimentary. Please do take the time to tell us why you were not satisfied with our products. This helps us improve. Issues especially relating to ingredient sensitivities are particularly helpful for us to hear about as they inform our decisions about ingredients in future products.

Thank You

Team BeeBio