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Delivery & Returns

DELIVERY

We ship all of our products from Christchurch, New Zealand using tracked delivery. 

 

 

Estimated   

New Zealand

Free shipping on all orders over $50

$10 fixed postage fee on all orders under $50

2 – 4 days 

Australia

Free shipping on all orders over $50

$10 fixed postage fee on all orders under $50

3 – 7 days

Rest of World

Free shipping on all orders over $150

$50 fixed postage fee on all orders under $150

4 – 14 days 

 

Please Note: All orders are subject to shipping delays outside of our control as our shipping partners deal with global COVID delays. 

 

IMPORTANT NOTICE TO INTERNATIONAL CUSTOMERS

We ship our products worldwide and offer free shipping on orders over NZ$150 to all countries. Please refer to your cart to check your shipping fee. 

BeeBio Limited will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service.

WHAT IF MY ORDER DOES NOT ARRIVE IN THE ESTIMATED TIME?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

 

Please check your confirmation email to confirm your delivery address was correct. You will find your tracking number in the email confirming your order has been dispatched.

If you have further issues with delivery of your item you can contact us

    RETURNS

    We want you to be completely satisfied with your purchase. If there is a problem with the quality of your order or if it is not correct contact us to describe the problem.  No goods will be accepted for return without prior authorisation. Send all emails related to returns, damages, defects, and problems to service@beebioskin.com. We will respond to your request and determine the best way to solve the problem.

     

     

    Should you purchase an item with a defect from a retailer, you may report the defect directly to us if you wish for quality control purposes. We will determine what we are able to do to help, if anything, depending on the circumstances.